Legal notice

Using Zurich Seguros ES whether in its app or web version (hereinafter both referred to interchangeably as the "App" or "Mi Zurich") is subject to the following terms and conditions of service and so it is important that you read them carefully. By accessing this App and using the materials contained in it you acknowledge that you have read and unreservedly accept these terms and conditions.

Downloading and/or using the App is free although your telecom service provider’s rates may apply.

These materials may be amended, developed or updated without notice.


You use the information in the "Mi Zurich" app at your own risk. Zurich disclaims any liability for any actions taken on the basis of the information and contents provided in it as well as for any misuse of the App or its malfunction, any security errors occurring as a result of using devices infected with computer viruses, malfunctioning of your browser, use of outdated versions of the App and any damages of any kind that may arise from telephone interference or faults, disconnections in the electronic system, the presence of computer viruses, malware or any other factor beyond Zurich’s control. Notwithstanding the foregoing, Zurich has taken reasonable measures to prevent such incidents. It is your responsibility to evaluate the accuracy, completeness and usefulness of any opinions, advice, services or other information provided.

All information contained in this App prepared by Zurich is distributed on the understanding that the authors, publishers and distributors are rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly Zurich accepts no liability whatsoever in connection with the use thereof. Consult your own legal or tax adviser with respect to your personal situation.


Through this App Zurich enables its customers to access the Mi Zurich website where they will find information about their insurance in a single place. This documentation is provided for informational purposes only. If you find a mistake you can use the channel provided by Zurich to report it to us and have it corrected. You can also edit your personal data (phone number and email address) in "My details". The personal data supplied must be those of the policyholder, whether provided personally by the policyholder or by a person authorised by them.

Notifications will concern the registration process (activation, changing registration details, loss of password or login problems). In the event of an accident, you can send a statement that your vehicle was not involved in it via this site.

Likewise, from this site you can access the iDEA© system reporting owned by Tecnologías de la Información y Redes para las Entidades Aseguradoras, S.A., which enables you to submit an accident report subject to its terms and conditions of use.


Zurich in Spain entities and their related parties, investees, affiliates and subsidiaries cannot warrant that the hyperlinks, pointers or other link functions on the App will be correct when accessed. The links contained in this App may lead you to other websites or pages operated by third parties over which Zurich in Spain entities have no control and access to them through this App likewise does not mean that their contents are endorsed or recommended by Zurich in Spain entities. Hyperlinks to these websites may not be provided without the prior written consent of Zurich in Spain entities.


Unless otherwise stated, the graphic images, buttons, layout, texts and the rest of the content (whether concerning product information, advertising or other) of this App are the exclusive property of the owners of the products, marketers and insurers and/or their related parties, investees, affiliates and subsidiaries or are used with permission. They may not be used, reproduced, copied or distributed in whole or in part without the express written consent of the owners of the products, marketers and insurers or their related parties, investees, affiliates and subsidiaries. You may print copies of this document and view and use it on a computer or device solely for personal purposes. All rights reserved.


Zurich uses the services of the provider of the geolocation data on your device. By connecting to the geolocation service you expressly agree to the use of your location data by the geolocation service provider (the controller for these data), including their transfer to third countries and their disclosure to Zurich in Spain entities for the sole purpose of enabling them to assist you in the event of an incident and provide you with information about nearby agents and repair garages.

Zurich disclaims any liability for the actions of the geolocation service provider.

You can view the geolocation provider’s terms and conditions of service at the web address of the operating system provider for your device by going to:


Zurich in Spain and/or its related parties, investees, affiliates and subsidiaries do not warrant that any information, software or other material accessible through their App is free of viruses or other harmful components which might damage or alter your computer system, electronic documents or files. Consequently, Zurich in Spain and/or its related parties, investees, affiliates and subsidiaries accept no liability for any damages that such components may cause to you or third parties.


The app version of Mi Zurich allows you to sign in with a username and password or your fingerprint. When using your fingerprint on your device to sign in and access the App, you are using your device’s own systems and not Zurich’s. In no case does Zurich have access to your fingerprint and hence Zurich disclaims any liability for any actions in connection with your fingerprint.


Zurich Insurance plc is a public limited company, registered in Ireland under registration number 13460, with registered office at Zurich House, Ballsbridge Park, Dublin 4, Ireland. Zurich Insurance plc is regulated by the Central Bank of Ireland and authorised to operate in Spain under the right of establishment through its branch Zurich Insurance plc, Sucursal en España.

Zurich Insurance plc, Sucursal en España, Tax ID No. (NIF) W0072130H, registered office Paseo de la Castellana, 81, planta 22, 28046 Madrid, and registered in the Directorate General of Insurance and Pension Funds Administrative Registry with code no. E-0189.

Zurich Vida Compañía de Seguros y Reaseguros S.A. Sociedad Unipersonal,Tax ID No. (NIF) A-08168213, registered office Paseo de la Castellana 81, planta 22, 28046 Madrid, and registered in the Directorate General of Insurance and Pension Funds Administrative Register with code no. C-39. Furthermore, and solely for the purposes of Mi Zurich, Zurich Vida Compañía de Seguros y Reaseguros S.A. is the reseller of products from.

a) DB-ZURICH PREVISIÓN, EPSV INDIVIDUAL, registered office Plaza Euskadi, nº5, 10ª planta, 48009 Bilbao, and Tax ID No. (NIF) V-95900320. Promoter partners: Zurich Vida, Compañía de Seguros y Reaseguros, S.A., - Sociedad Unipersonal -, and Deutsche Bank, S.A..

b) DEUTSCHE ZURICH PENSIONES E.G.F.P., S.A., registered office Paseo Castellana 81, planta 22, 28046 Madrid, Tax ID No. (NIF) A-61502282 and registered in the Directorate General of Insurance and Pension Funds Administrative Registry with code no.G-0187.

References to the abovementioned Zurich in Spain entities are considered made to: Zurich Insurance plc, S.E. (Zurich Insurance plc, Sucursal en España) and Zurich Vida (Zurich Vida Compañía de Seguros y Reaseguros, S.A. Sociedad Unipersonal).


Zurich in Spain entities process the personal data gathered on this App in full compliance with data protection legislation and specifically with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter the "GDPR").

Controller: the data controller is the Zurich Group entity from which you have purchased an insurance policy.

Main purposes of this App: if you have turned on the necessary permissions, the App will be able to:

  • Provide you with roadside assistance and share your location. In this case, Zurich has a roadside assistance reinsurance contract with GACM Seguros Generales, Compañía de Seguros y Reaseguros, S.A., and the latter has entered into a contract with the Real Automóvil Club de Catalunya (RACC) in its own area of responsibility. The transfer of data by Zurich to the reinsurer is authorised by insurance industry legislation (Section 99 of the organisation, Supervision and Solvency of Insurance and Reinsurance Act (referred to by its Spanish acronym as LOSSEAR).
  • Provide you with information about and locations of the nearest repair garages and agents based on your consent.

Types of personal data processed. The personal data we process are those you have provided to us through the contracts and forms included in this App and will be used for the purposes set out in each one. We may also process geolocation data which may be.

  • Geolocation data generated by your device if you have accepted this in your settings, subject to section "05 Geolocation" above.
  • Geolocation data you provide when you call for assistance.

If you would like more information about the data processing performed by Zurich entities, please visit

Pursuant to the GDPR, the personal data gathered will be processed confidentially and to that end the necessary technical and organisational measures have been taken to ensure the security and integrity of your data and prevent their alteration, loss and unauthorised processing and access to them.


This information is updated regularly. Last update of this page: May 2022.


The parties agree to submit any disputes concerning this legal notice to the courts of Barcelona and Spanish law.